EchoStar Communications Chooses Coveo Enterprise Search for Customer Service

EchoStar Communications Chooses Coveo Enterprise Search for Customer Service

Selection Reflects Ease of Deployment and Flexibility of Coveo Search Software

PALO ALTO, Calif., and QUEBEC, Canada, July 19 /PRNewswire/ -- Coveo Solutions Inc., a pioneer of integrated and secure search solutions for the desktop, Intranet, sites and Web, today announced that Coveo Enterprise Search has been selected by EchoStar Communications, the company behind the DISH Network.

Coveo provides Echostar with a flexible, high-relevance, easily customizable solution to assist DISH's large customer base. DISH customers can now efficiently navigate to relevant answers to their product and service questions, and can do so on their own time reducing their reliance on a customer service agent.

"We obviously are extremely impressed by the level of functionality available in Coveo Enterprise Search out of the box," said EchoStar Communications. "The fact that we were able to quickly and easily test it in- house for our specific use, without extensive consulting services or technical support really reduced the cost of the evaluation and buying process."

"EchoStar's buying experience is a direct result of our ability to offer a free, fully functional download that was implemented and evaluated on their support site," said Laurent Simoneau, CEO of Coveo. "In fact you can see the market moving toward our model. The days of selling software as a way to drag services and expensive add-on modules is drying up. The addition of Echostar as a customer strengthens our overall position in the market and provides great validation that we are on the right track."

About EchoStar Communications

EchoStar Communications Corporation (NASDAQ:DISH) serves more than 11.2 million satellite TV customers through its DISH Network(TM), and is a leading U.S. provider of advanced digital television services. DISH Network's services include hundreds of video and audio channels, Interactive TV, HDTV, sports and international programming, together with professional installation and 24-hour customer service. EchoStar has been a leader for 25 years in satellite TV equipment sales and support worldwide. EchoStar is included in the Nasdaq-100 Index (NDX) and is a Fortune 500 company. Visit EchoStar's Web site at www.echostar.com or call 800-333-DISH (3474).

About Coveo Solutions Inc

Coveo develops and sells enterprise search software that allows all individuals within an organization to access and integrate multiple collections of data with one unified view, providing tangible productivity enhancements and ROI. By combining content from the desktop, the intranet and the Internet, with one integrated tool, data is quickly and easily located. With unmatched relevance and true out-of-the-box security, over 5,000 businesses and organizations worldwide benefit from Coveo Enterprise Search through increased revenue, greatly improved productivity and compliance with regulatory mandates. Key customers include AAA Automotive, AMN Healthcare, CBC/Radio-Canada, FastSigns, Harris Corporation, Hewlett Packard, InfoSpace, Massachusetts Department of Education and Spectra-Physics. To download fully- functional free version of Coveo Enterprise Search, please visit http://www.coveo.com/en/enterprise-search/download.html .

Source: Coveo Solutions Inc.

CONTACT: Richard Tessier of Coveo, Inc., +1-418-266-6195, or rtessier@coveo.com

Web site: http://www.echostar.com/

Web site: http://www.coveo.com/

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