McAfee, Inc. Customer Service Expert to Speak About Driving Satisfaction Through Self-Service Resolution

McAfee, Inc. Customer Service Expert to Speak About Driving Satisfaction Through Self-Service Resolution SANTA CLARA, Calif., Jan. 18 /PRNewswire-FirstCall/ -- WHAT: Shari Ahlberg, director of online support and self service at McAfee, Inc. (NYSE:MFE), the pioneer and worldwide leader of intrusion prevention solutions, will participate in a Webcast sponsored by CRM Magazine designed to educate businesses on the technology, tools and best-practices available that can improve customer satisfaction ratings, lower business costs and increase the effectiveness of self-service tools. Attendees will be able to hear first hand how McAfee, Inc. has doubled the number of customers using the company's PrimeSupport self-service ServicePortal, enhanced its online customer experience, and reduced costs all while improving its customer satisfaction ratings through the deployment of leading-edge technology. WHEN: Wednesday, January 19, 2005 at 11:00 a.m. Pacific. WHERE: For more information and to register, please visit: http://www.destinationcrm.com/webevents/details.asp?eventid=74. About McAfee, Inc. McAfee, Inc., headquartered in Santa Clara, Calif., creates best-of-breed intrusion prevention and risk management solutions. McAfee's market-leading security products and services help large, medium and small businesses, government agencies, and consumers prevent intrusions on networks and protect computer systems from critical threats. Additionally, through the Foundstone Professional Services division, leading security consultants provide security expertise and best practices for organizations. For more information, McAfee, Inc. can be reached at 972-963-8000 or on the Internet at http://www.mcafee.com/ . NOTE: McAfee and Foundstone are registered trademarks or trademarks of McAfee, Inc. and/or its affiliates in the United States and/or other countries. The color red in connection with security is distinctive of McAfee brand products. All other registered and unregistered trademarks herein are the sole property of their respective owners. Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20040426/MCAFEELOGO AP Archive: http://photoarchive.ap.org/ PRN Photo Desk, photodesk@prnewswire.com Source: McAfee, Inc. CONTACT: media, Megan Patterson of McAfee, Inc., +1-408-346-3696, or megan_aspinall@mcafee.com; or Amber Rensen of Porter Novelli, +1-415-975-2205, or amber.rensen@porternovelli.com, for McAfee, Inc. Web site: http://www.mcafee.com/ ------- Profile: International Entertainment