ComputerRepair.com Creates First Real-Time Marketplace for IT Services

ComputerRepair.com Creates First Real-Time Marketplace for IT Services Online Computer Service Procurement System Attracts Over 7,600 Service Providers and 1,700 Clients in Just Eight Months of Operation BOCA RATON, Fla., Jan. 18 /PRNewswire/ -- As the 2004 calendar year draws to a close, ComputerRepair.com today announced a series of remarkable achievements that validates the transaction based website as the world's first real-time marketplace for IT services. After just eight months of operation, ComputerRepair.com has grown its base of qualified computer service providers over 150%, to more than 7,600 providers in all 50 states covering over 42,000 zip codes. Over the same period the marketplace has also amassed upwards of 1,700 clients -- including national service providers, Fortune 1000 firms, retailers, project management and warranty entitlement companies, and whitebox PC manufacturers -- all of whom are attracted by the immediate availability of reliable, affordable and easy-to-find on-site computer service. "ComputerRepair.com has brought together the largest screened IT service workforce in the United States. This is an extraordinary accomplishment considering that we launched our service just over eight months ago," said Jeffrey Leventhal, President of ComputerRepair.com. "With only a modest marketing effort we have been able to more than double our capacity to serve clients' needs, with more than 500 new providers signing on each month. ComputerRepair.com is the only place to procure real-time, cost effective and reliable onsite IT service. Our system now processes thousands of service calls per week, and we anticipate significant future growth." ComputerRepair.com's achievements in calendar 2004 go beyond sheer network size. Of special value to anyone visiting the website is the site's MarketView(SM) Ticker, the first and only free real-time analysis of Information Technology labor costs. The MarketView Ticker, prominently displayed on the service's home page, tracks a variety of interesting facts including average work order cost and changes in work order fees, flat fee vs. hourly fees and more. The ticker gives clients real-time visibility into actual market costs, enabling them to make better, more cost-effective decisions regarding computer service and SLAs (Service Level Agreements). Top Clients, Top Providers Among the well-known clients registered with ComputerRepair.com are Akamai, Cendant, CompUSA, Decision One, Epson, Equant, Intellimark, and Siemens Business Services. "I had analyzed the TRUE cost associated with the time it took my project managers to confirm the availability of a provider and communicate a work request to that resource," said Ron Gross, VP Field Service Operations, Alpha Integrated Network Services. "I found that through utilizing ComputerRepair.com, we were able to achieve faster communications, quicker response times and realized a reduction of labor cost immediately." "We were looking for a single point of access for an IT Service Provider to handle our national stores and supplement our corporate IT department," noted Galahad Curry, Network Engineer for Burberry Limited, a retail corporate client. "When we were introduced to ComputerRepair.com's platform we found it very easy to use and I love that we can access it anywhere 24/7! When we really needed them to help us dispatch technicians for some time-critical work across the country for our retail stores, they performed flawlessly with great techs that really knew their stuff and saved us money. Great platform!" Self-Correcting Marketplace ComputerRepair.com's strong commitment to working with professional, knowledgeable technicians, combined with its zero-tolerance minimum quality standards, are primary reasons for the marketplace's success. A Client Services team verifies each provider's accreditations and credentials before acceptance as a ComputerRepair.com service provider; clients are also invited to fill out a short survey after each site visit. If providers fall below a minimum composite rating level, they are automatically removed from the system and barred from rejoining. Ratings for each provider are prominently displayed on the site, thus ensuring a visible, self-correcting quality control process. For a full explanation of ComputerRepair.com's unique and cost-effective services, visit http://www.computerrepair.com/ . About ComputerRepair.com: ComputerRepair.com, based in Boca Raton, Florida, is the Internet's first real-time marketplace for IT services. As the most efficient method yet for procuring on-site IT services, ComputerRepair.com allows users to engage IT providers in real time to handle on-site computer service needs, then pay for those services electronically. By removing several of the traditional layers of the procurement process, the platform significantly reduces service costs and offers faster response time than traditional methods. The on-demand platform, which features a national network of more than 7,600 qualified service providers, can be accessed at http://www.computerrepair.com/ . Source: ComputerRepair.com CONTACT: Belinda Banks of S&S Public Relations, 212-946-2823, belinda@sspr.com Web site: http://www.computerrepair.com/ ------- Profile: International Entertainment