PAETEC Reduces Information Technology Operation Cost to Half of Industry Average With IT Governance Initiative

PAETEC Reduces Information Technology Operation Cost to Half of Industry Average With IT Governance Initiative Mercury IT Governance Center Optimizes IT Efficiency, Scalability and Business Results MOUNTAIN VIEW, Calif. and FAIRPORT, N.Y., Jan. 18 /PRNewswire-FirstCall/ -- Today, Mercury Interactive Corporation (NASDAQ:MERQ), the global leader in business technology optimization (BTO), and PAETEC Communications, Inc., a communications solutions provider, announced that PAETEC has increased Information Technology (IT) efficiency and business results using Mercury IT Governance Center(TM). PAETEC uses Mercury's IT Governance Center to automate internal business and IT processes, significantly speeding the completion of critical tasks. By using Mercury Demand Management(TM), PAETEC is able to extend to a broader range of requests for IT assistance while creating a single point of entry for all requests coming into the IT group. With Mercury Portfolio Management(TM), PAETEC has seen improved visibility into business processes and has been able to automate escalation of issues, thus allowing for powerful workflow options that are easy to configure to company needs. By using ITG PAETEC has reduced its request handling time by 50 percent, and PAETEC's IT costs are 50 percent less than competitive benchmarks. "The philosophy of running IT like a business is simple in theory, but enormously challenging in practice," said Bob Moore, senior vice president of Information Technology at PAETEC. "Without PAETEC's implementation of Mercury IT Governance Center, our IT services simply could not align with the company's larger business objectives and rapid growth. Because of Mercury IT Governance Center, business at PAETEC has become more efficient, more adaptable and more scalable." Implementing IT governance solutions allowed PAETEC to handle greatly increased IT demand without the need for big increases in IT headcount. For example, Moore estimates that PAETEC's system administrators and database administrators were spending about 10 percent of their time handling requests. With Mercury IT Governance Center, that time has been cut in half. "We have been able to significantly reduce our operating IT budget as a direct result of using Mercury IT Governance Center, and now run IT at approximately 50 percent of the industry average cost," added Moore. "If there is an opportunity to improve our bottom line by increasing operating efficiencies within IT, then Mercury IT Governance Center can help make that happen." ABOUT MERCURY IT GOVERNANCE CENTER Mercury IT Governance Center(TM) provides the first integrated and most comprehensive transaction system for IT. It enables IT executives and CIOs to digitize and automate IT business processes from demand through production. From strategic demand to keep-the-lights-on demand to delivering projects and applications into production -- Mercury IT Governance Center puts IT executives in the best position to align IT strategy and execution with business goals, turn the dials, and make decisions to maximize IT's business value. It aids in compliance with regulations such as Sarbanes-Oxley, and it supports quality programs and process control frameworks such as Six-Sigma, CMMI (Capability Maturity Model Integration), ITIL (IT Infrastructure Library), ISO-9000, and COBIT (Control Objectives for Information and related Technologies). ABOUT PAETEC COMMUNICATIONS PAETEC Communications Inc., a subsidiary of PAETEC Corp., is a communications solutions provider offering broadband services, including advanced voice and video, enhanced data and communications management services to medium-sized and large businesses, colleges and universities, hospitals, hotels, governmental organizations, financial markets, and affinity groups. Headquartered in Fairport, N.Y., the company boasts one of the highest customer retention rates in the industry. For more information, visit the PAETEC website at www.paetec.com. ABOUT MERCURY Mercury Interactive Corporation, the global leader in business technology optimization (BTO), is committed to helping customers optimize the business value of information technology. Founded in 1989, Mercury conducts business worldwide and is one of the fastest growing enterprise software companies today. Mercury provides software and services to govern the priorities, people and processes of IT; deliver and manage applications; and integrate IT strategy and execution. Customers worldwide rely on Mercury offerings to improve quality and performance of applications and manage IT costs, risks and compliance. Mercury BTO offerings are complemented by technologies and services from global business partners. For more information, please visit www.mercury.com. Mercury, Mercury IT Governance Center, Mercury Demand Management, Mercury Portfolio Management, Mercury Interactive and the Mercury logo are trademarks or registered trademarks of Mercury Interactive Corporation or its subsidiaries in the United States and/or other countries. All other company, brand and product names are marks of their respective holders. MERCURY www.mercury.com 379 North Whisman Road Mountain View, California 94043 Tel: (650) 603-5200 Fax: (650) 603-5300 Source: Mercury Interactive Corporation CONTACT: Erica Petersen of Mercury, +1-650-603-5865 or epetersen@mercury.com; Kim Milosevich of OutCast Communications, +1-415-392-8282 or kim@outcastpr.com, for Mercury; or David Mihalyov of PAETEC Communications, +1-585-340-2714 or david.mihalyov@paetec.com Web site: http://www.mercuryinteractive.com/ ------- Profile: International Entertainment