A New Home for Tickets: StubHub.co.uk Announces Plans for Ticket Category Integration With eBay UK

A New Home for Tickets: StubHub.co.uk Announces Plans for Ticket Category Integration With eBay UK

LONDON, March 14, 2013 /PRNewswire/ --



StubHub, the world's largest ticket marketplace and part of the eBay Inc. family of
companies, today revealed further details of its plan to integrate with the eBay ticket
category in the UK.



From May 2013, some of the eBay ticket categories in the UK will be officially retired
and sellers will instead be able to list tickets in StubHub's core categories of concerts,
comedy, theatre and sport. Both buyers and sellers will be redirected to StubHub and
invited to create a new account.



The move means that both ticket buyers and sellers will benefit from a specialised
ticket platform that has developed an unparalleled reputation for customer service and
quality over the last 12 years and offers a suite of additional tools and services
designed to enhance the sale and purchase experience.



Both buyers and sellers have access to dedicated customer service teams from 9:00 -
21:00 every day, plus Last Minute Service teams at pop-up outlets close to major venues.
Unlike other competitors in the ticketing space, StubHub does not own, price or sell any
tickets on the site but offers a safe and secure platform for transactions. It also offers
superior levels of customer service and a raft of guarantees for consumers.



The move is designed to help grow the ticket category by offering an enhanced service
for both buyers and sellers which includes view from section venue maps, Last Minute
Services for ticket purchase and collection and a suite of mobile applications. Although
the move is currently limited to the UK, if successful, it forms a template for potential
rollout across territories as StubHub continues its ambitious expansion programme.



The process of migrating buyers and sellers to the new platform began in January 2013
with listings on StubHub appearing in search results on the eBay tickets category as well
as extensive onsite merchandising and a sustained customer outreach campaign. Ahead of
full category retirement, StubHub is committed to bringing its pricing structure closer in
line to eBay's to ensure a more seamless transition.



The new pricing structure will commence from April 2013. The commission will be 12%,
including VAT and with PayPal fees waived. StubHub will also be introducing a new booking
fee of 15% which includes VAT, delivery and PayPal fees waived. This fee will be clearly
displayed upfront so the price the buyer first sees on the site will be what they pay -
with no surprises at checkout. StubHub is committed to open and transparent pricing and,
with its new all-inclusive pricing structure, will be the most competitive place to buy or
sell tickets in the secondary market.



There are a number of benefits to the changes for customers. For buyers, StubHub
ensures that fans get the tickets they paid for, in time for the event, replacements of
comparable value or, in the last instance, a full refund. Additionally, buyers will be
able to easily browse StubHub listings and choose their seats with interactive seat maps
that allow fans to see the view from their section. For venues or partnerships where
StubHub has a fully integrated model, the original ticket will be cancelled and a new
ticket in the buyer's name will be reissued. For sellers, StubHub manages all interactions
with the buyer from initial sale, to delivery and aftercare with dedicated customer
service support, no listing fees and PayPal, VAT and shipping costs. And for all users,
every order is backed by StubHub's FanProtect(TM) Guarantee.



Speaking of the changes, StubHub's General Manager, International, Brigitte
Ricou-Bellan said:



"StubHub launched in the UK in March 2012 and in our first year of business here we
have proven our model and offered thousands of fans a premier service to access the very
best in sport, music and live entertainment. We are now opening up our specialised
platform to eBay buyers and sellers with a suite of additional tools and services to make
the process safer and more efficient."



Paul Newman, VP Marketplaces for eBay, added: "There's no doubt that StubHub offers
the best way to buy and sell tickets online. We're committed to offering customers the
very best experience and that's why we are confident this is the right move at the right
time for ticket buyers and sellers in the UK."



About StubHub



StubHub is a ticket marketplace that connects buyers to sellers, however, unlike
current UK competitors, the company does not buy or sell tickets itself or charge fans
additional booking fees at the point of purchase - a first for the industry.



StubHub, which launched in the US in 2000, consistently holds the highest customer
satisfaction ratings in the entire ticketing industry, and boasts one of the highest
scores in all of e-commerce. Every purchase made through the site is backed by StubHub's
FanProtect(TM) Guarantee, which guards against fraud and ensures that buyers get what they
pay for.



StubHub offers a full suite of mobile applications, and opened the first-ever central
London retail outlet for fans to buy, pick up or drop off their tickets on Great Portland
Street last year. Additional pop-up locations are also planned across the country. These
will be conveniently located close to major venues, meaning fans will never have to worry
about getting in at the last minute.



The company also has a Dublin-based call centre, open from 09:00 - 21:00, seven days a
week, to handle any and all customer queries (0800.358.8585).



The StubHub UK site: http://www.StubHub.co.uk




Notes to editors:
For more information please contact:

Julia Morgan, Ketchum, +44(0)20-7611-3513, julia.morgan@ketchum.com
Jordan Campbell, Ketchum, +44(0)20-7611-3779, Jordan.campbell@ketchum.com


StubHub


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