Comcast Uses Mobile Workforce Management Solution from Amdocs and Ventyx(TM)

Comcast Uses Mobile Workforce Management Solution from Amdocs and Ventyx(TM)

Integrated solution powers new handheld devices Comcast is giving to its technicians to help deliver faster and better service

PHILADELPHIA, ST. LOUIS and ATLANTA, Sept. 5 /PRNewswire-FirstCall/ -- Comcast (NASDAQ:CMCSA) (NASDAQ:CMCSK) , the leading provider of cable broadband, entertainment and communications products and services in the United States, Amdocs (NYSE:DOX) , the leading provider of customer experience systems, and Ventyx, the leading Service Delivery Management solution provider, today announced that they are working together to deploy a mobile workforce management solution that supports new handheld devices being used by Comcast technicians. The new handheld devices are part of Comcast's continued focus on simplifying and improving how it delivers service to its customers.

The Amdocs billing, ordering and customer management platform is one of the platforms that Comcast uses to support video, high-speed Internet and voice services in about half of the markets it serves. Working with that platform, the Ventyx enterprise workforce management Service Suite 8 software leverages a state-of-the-art scheduling engine and user-friendly dispatch systems that let workflow coordinators schedule, dispatch and route work orders via wireless mobile devices to technicians in the field. In addition, field technicians can update a customer's account history during a service visit, helping to increase efficiency and improve performance by:

   -- Allowing them to alert a dispatch office if they are delayed so      another technician can be assigned to the next call   -- Reducing time spent on phone calls with dispatch offices by      letting them perform more functions on-site and use text-messaging      functionality   -- Eliminating paper work orders, so they can go directly to job      sites instead of taking time to pick up paperwork   -- Improving accuracy rates by giving them the ability to scan      equipment bar codes instead of entering the serial numbers      manually   

"Rolling out wireless handheld devices across our markets is one of the ways we're improving the way we deliver service to offer the best customer experience and integrating the Ventyx mobile workforce management software with the Amdocs platform supports that goal," said Greg Dudkin, senior vice president of Technical Operations and Fulfillment for Comcast. "As more people take our Triple Play of video, voice and high-speed Internet services, these devices will help us deliver faster, better service to our customers."

Michael Matthews, chief marketing officer for Amdocs, said "Amdocs delivers an end-to-end solution that supports the convergence of fixed access and wireless voice, video and data. Working with companies such as Ventyx, we can extend the capabilities of the Amdocs solution to deliver significant business benefits to customers like Comcast that ensure the customer is at the center of everything the company does."

"By deploying the Ventyx software in conjunction with other elements, cable providers like Comcast can offer a consistent, high quality customer experience across all touch-points," said Greg Dukat, president and chief executive officer at Ventyx. "Furthermore, integrating the Ventyx software into the Amdocs environment arms technicians with the critical customer information they need to be most effective on their field calls, and enables them to feed their input into the existing customer records in real-time."

About Comcast Corporation:

Comcast Corporation (NASDAQ:CMCSA) (NASDAQ:CMCSK) (http://www.comcast.com/) is the nation's leading provider of cable, entertainment and communications products and services. With 24.1 million cable customers, 12.4 million high-speed Internet customers, and 3.5 million voice customers, Comcast is principally involved in the development, management and operation of broadband cable systems and in the delivery of programming content.

Comcast's content networks and investments include E! Entertainment Television, Style Network, The Golf Channel, VERSUS, G4, AZN Television, PBS KIDS Sprout, TV One, Comcast SportsNet and Comcast Interactive Media, which develops and operates Comcast's Internet business. Comcast also has a majority ownership in Comcast-Spectacor, whose major holdings include the Philadelphia Flyers NHL hockey team, the Philadelphia 76ers NBA basketball team and two large multipurpose arenas in Philadelphia.

About Amdocs

Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and the intentional customer experience(TM) -- at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help our customers execute their strategies and achieve service, operational & financial excellence. A global company with revenue of $2.48 billion in fiscal 2006, Amdocs has over 16,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.

About Ventyx

Ventyx is the leading provider of proven Service Delivery Management solutions which enable utility, communications and other commercial field service organizations to optimize the management of their customers, workforce, spare parts inventory, equipment, tools and documentation -- empowering organizations to maximize efficiencies in their customer relationships, facilities, workforce and field service operations. With offices in North America, Europe, the Middle East and Asia-Pacific, the company has more than 400 clients in select asset-intensive service-based industries. For more information, visit our Website at www.ventyx.com.

Amdocs Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2006 and in our quarterly 6-K furnished on February 6, May 11 and August 6, 2007.

   Media Contacts:    Amdocs   Katie Pagliara   Access Communications for Amdocs   Tel: 917-522-3531   E-Mail: kpagliara@AccessPR.com    Ventyx   Gary Frazier   Director, Corporate Communications   Tel: 770-989-4188   E-Mail: gary.frazier@ventyx.com    Comcast   Jenni Moyer   Senior Director, Corporate Communications   Tel: 215-851-3311   E-Mail: jenni_moyer@comcast.com  

First Call Analyst:
FCMN Contact: tmeehan@accesspr.com

Source: Amdocs

CONTACT: Katie Pagliara of Access Communications, +1-917-522-3531,
kpagliara@AccessPR.com, for Amdocs; or Gary Frazier, Director, Corporate
Communications of Ventyx, +1-770-989-4188, gary.frazier@ventyx.com; or Jenni
Moyer, Senior Director, Corporate Communications of Comcast, +1-215-851-3311,
jenni_moyer@comcast.com

Web site: http://www.amdocs.com/
http://www.ventyx.com/
http://www.comcast.com/

---

Profile: International Entertainment