CSG Systems' Care Express Passes 3 Million Registered Users Mark

CSG Systems' Care Express Passes 3 Million Registered Users Mark

CSG's Industry-Leading Self-Service Solution Grows by 1 Million Subscribers in Just Nine Months

ENGLEWOOD, Colo., Sept. 22 /PRNewswire-FirstCall/ -- Global billing and customer care solutions provider CSG Systems (NASDAQ:CSGS) today announced that its CSG(R) Care Express product, a solution for broadband and direct broadcast satellite (DBS) providers that enables online customer self-service, now serves 3.2 million end subscribers of cable and satellite services.

CSG Care Express allows customers to manage their accounts, view and pay bills over the Internet and virtually eliminates manual processes carried out by customer service representatives (CSRs) when taking orders and upgrading services. Care Express offers convenience for the consumer and saves expense for the operator as these customers do not have to contact the call center for routine business.

Today, more than 3.2 million subscribers have registered to use these services offered by broadband and DBS providers nationwide, powered by CSG Care Express. CSG has added more than a million end customers to its system just since last November when the solution managed transactions for 2 million customers nationwide.

Through broadband and satellite providers across the United States, 28 million subscribers have access to Care Express services. Of those, 3.2 million are registered users, paying bills online and using self-service options on a regular basis with more than 3,000 new users signing up each day. CSG Care Express has a greater than 8 percent average adoption rate, significantly higher than that of the cable industry overall.

"CSG has invested significant resources into helping our clients reach their customers through as many care channels as possible, from the call center, to the Web, through the set-top box and beyond," said Dwayne Ruffin, vice president of Product Management for CSG's Broadband Services Division. "As customers adopt more advanced services such as High-Speed Data access and Voice Over IP services, they expect customer care to be available when they want it and on a more self-serve basis. We've seen tremendous success with Care Express because we prepared for this demand and as a result, offer one of the most robust solutions on the market today."

CSG has more than 20 clients live on its Care Express solution today including Charter Communications, Time Warner Cable, Bright House Networks and Mediacom.

About CSG(R) Care Express

CSG Care Express enables customers of broadband services providers and direct broadcast satellite providers (DBS) to perform self-care functions such as viewing, managing and paying bills over the Internet. Care Express works with CSG's ACP (Advanced Convergent Platform) core billing solution and offers three fully-integrated options -- an Electronic Bill Presentment and Payment (EBPP) module, an Online Ordering and customer Service module and a Consolidator module, managed in CSG Systems' state of the art service bureau facility. More than three million customers use Care Express on a regular basis to pay bills, manage account information and add or change services without interacting with a call center.

About CSG Systems

With worldwide headquarters in Englewood, Colo., CSG Systems is a subsidiary of CSG Systems International, Inc. (NASDAQ:CSGS). CSG and its wholly-owned subsidiaries serve telecommunications service providers in more than 40 countries. CSG is a leader in next-generation billing and customer care solutions for the cable television, direct broadcast satellite, advanced IP services, next generation mobile, and fixed wireline markets. CSG's unique combination of proven and future-ready solutions, delivered in both outsourced and licensed formats, empowers its clients to deliver unparalleled customer service, improve operational efficiencies and rapidly bring new revenue- generating products to market. For more information, visit our website at www.csgsystems.com.

Source: CSG Systems

CONTACT: Elise Brassell, +1-303-804-4962, elise_brassell@csgsystems.com, or Liz Bauer, +1-303-804-4065, liz_bauer@csgsystems.com, both of CSG Systems

Web site: http://www.csgsystems.com/

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