McKesson Selects RealiTea From TeaLeaf to Optimize Customers' Online Experience

McKesson Selects RealiTea From TeaLeaf to Optimize Customers' Online Experience SAN FRANCISCO, Jan. 24 /PRNewswire/ -- TeaLeaf Technology(R), the leader in application availability as measured by the real user, today welcomed McKesson Pharmaceutical, the leader in pharmaceutical distribution and supply chain management, as one of its valued customers. McKesson will use TeaLeaf RealiTea to optimize its Web-based supply chain management system -- Supply Management Online (SMO). McKesson's SMO is a one-stop portal for more than 20,000 pharmacies that look to McKesson to enhance their productivity and efficiency. Through SMO, pharmacies can order supplies, manage inventory, research products, analyze purchasing trends, communicate with McKesson, and perform account management tasks. "TeaLeaf RealiTea will allow us to see exactly what the customer is experiencing," said Robert Fearing, Vice President of E-commerce for McKesson Pharmaceutical. "We'll have the ability to not only capture, inspect, and alert, but also play back real user sessions and collect analytic data that will help us improve the SMO system for our customers, helping them to spend less of their time on ordering and inventory management, and more on patient care." McKesson's working relationship with RealiTea delivers the unique ability for McKesson to: -- view any given customer's detailed SMO session interactions to better answer support questions, -- analyze a variety of customer sessions to identify pharmacists' typical connectivity, navigation and experience, -- identify potential enhancements to SMO that can help pharmacists save time. In keeping with its dedication to continuous improvement, McKesson expects to better support customers, more quickly resolve issues, and tune response time for an enhanced overall customer experience. RealiTea is the first and only Web application management solution that provides immediate awareness to critical issues affecting a customer's ability to successfully transact or complete a business process. Because RealiTea captures, inspects, and evaluates the complete session of every real customer, it can immediately identify application errors and business process failures. RealiTea provides the necessary visibility into what the real user does and sees, the required context to recreate the problem, and what led up to the failure. It also provides the means to correlate the problem back to the individual user or users affected. As a result, RealiTea enables both IT and eBusiness. "We are delighted to add McKesson to our growing list of Fortune 500 customers," said Rebecca Ward, President & CEO of TeaLeaf. "Companies like McKesson are realizing the importance of sophisticated solutions that give them visibility of the complete customer experience. RealiTea provides real-time, 'outside-in' visibility into the experience of each and every customer, allowing McKesson to optimize its business and eliminate the obstacles that hinder the successful completion of online business processes." About TeaLeaf Technology TeaLeaf Technology(R) is the leader in application availability as measured by the real user, and is the only Web application management solution focused on the true availability of Web applications. Using patented technology, the award-winning TeaLeaf solution captures every user session, detects business process and application failures in real time, alerts to these problems immediately, and correlates the problems to the end user instantly. The result to IT is immediate awareness of critical failures, accelerated problem resolution, and increased conversion rates due to better, more effective applications. TeaLeaf is headquartered in San Francisco, CA. For more information, email info@tealeaf.com or visit the Web site at http://www.tealeaf.com/ . About McKesson Corporation McKesson Corporation is a Fortune 16 healthcare services and information technology company dedicated to helping its customers deliver high-quality healthcare by reducing costs, streamlining processes and improving the quality and safety of patient care. Over the course of its 170-year history, McKesson has grown to provide pharmaceutical and medical-surgical supply management across the spectrum of care; healthcare information technology for hospitals, physicians, homecare and payors; hospital and retail pharmacy automation; and services for manufacturers and payors designed to improve outcomes for patients. For more information, visit us at www.CareEnhance.com or www.McKesson.com. NOTE: TeaLeaf products and services mentioned herein are the registered or unregistered trademarks and service marks of TeaLeaf Technology, Inc. All other trademarks or service marks are the property of their respective holders and are hereby acknowledged. Source: TeaLeaf Technology, Inc. CONTACT: Geoff Galat of TeaLeaf Technology,Inc., +1-678-513-4143, or ggalat@tealeaf.com; or Cathy Wright of Kulesa PR, +1-650-595-1871, or cathy@kulesapr.com, for TeaLeaf Technology,Inc. Web site: http://www.tealeaf.com/ ------- Profile: International Entertainment