Sky Italia Selects ServiceMax to Digitise All Field Service Activities

Sky Italia Selects ServiceMax to Digitise All Field Service Activities

LONDON, March 26, 2015 /PRNewswire/ --



Italian Media Company Adopts Leading Field Service Management Solution to
Accelerate Time to Service, Reduce Service Costs by 20% and Drive Field-Based Sales


Revenue



ServiceMax, provider of the only cloud-based field service management solution, today
announced that it has been selected by Sky Italia to digitise all of its field service
activities to improve customer satisfaction, drive greater efficiency, and reduce its
service costs by 20 per cent. As a subsidiary of Sky plc, Europe's leading investor in
television content, Sky Italia has 4.74 million customers and carries out more than a
million service visits a year through its service partners.



ServiceMax will be used by 1,500 service partners and 200 Sky Shop outlets to manage
the dispatch of technicians, automate work orders, and enable cross sell and up sell
opportunities onsite. ServiceMax replaces an incumbent field service solution, and was
selected based on its ability to deliver end-to-end field service functionality for both
online and offline mobile apps, seamlessly integrate with Salesforce CRM, easily scale for
sales and service, and provide ease of use for both internal shop outlets as well as
external technicians. ServiceMax's cloud-based apps mean technicians will always be
connected and have secure access to customer information 24/7/365 on any device from
anywhere. The project, which will be implemented by Deloitte, is due to go live during the
summer, and will be deployed on Android and iPad tablet devices.



"ServiceMax gives us a complete field service solution with mobile apps that are ready
to use, and fits perfectly with our Salesforce Service Cloud strategy," said Umberto
Angelucci, Chief Technology Officer at Sky Italia. "By digitising work orders we can
accelerate Time to Service, reduce manual errors through a standardised mobile tool,
increase the quality of service by equipping technicians with all the information required
to perform the job on site quickly, and reduce time spent on administrative paper-based
tasks. This will not only reduce our service delivery costs, but also drive revenue by
empowering technicians to take orders in the field if customers wish to upgrade to
additional services."



About ServiceMax



ServiceMax leads the massive and global industry of field service management software
-- an $18 billion market worldwide. The company continues to reimagine and create
solutions for the 20 million people globally who install, maintain, and repair machines
across dozens of industries as the only provider of complete end-to end mobile and
cloud-based technology for the sector. ServiceMax goes to every length -- from joining
technicians on service calls to publishing the industry's leading online publication -- to
help customers discover untapped innovation, unleash new revenue streams, drive
efficiency, and most importantly delight their end-customer. To learn more, please visit
http://www.servicemax.com.




ServiceMax Media Contact:
Vanessa Land
Devonshire Marketing
Tel: +44-(0)7768-6693779
vanessa@devonshiremarketing.com


ServiceMax


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