Cox Communications Receives J.D. Power and Associates' Highest Honor in Telephone Customer Satisfaction in the East and West*

Cox Communications Receives J.D. Power and Associates' Highest Honor in Telephone Customer Satisfaction in the East and West*

Factors most important in choosing a phone provider include performance, emergency services, price/value and customer support, according to Cox research**

ATLANTA, Sept. 16 /PRNewswire/ -- Cox Communications Inc. announced today that it received highest honors in J.D. Power and Associates 2009 Residential Telephone Customer Satisfaction Study(SM) in the East and West regions. This marks the seventh consecutive year that Cox's residential telephone service has ranked highest in overall customer satisfaction in the West and the third J.D. Power and Associates honor for Cox in the Eastern region, previously recognized in the Northeast region in 2006 and 2007. J.D. Power and Associates Residential Telephone Customer Satisfaction Study measures customer satisfaction with both local and long distance telephone service.

"Through the study's findings, our customers have recognized Cox Digital Telephone service for its high performance and reliability, savings and convenience," said Janet Barnard, senior vice president and general manager for Cox Northern Virginia. "In addition, our own research tells us that consumers associate Cox Digital Telephone as a key driver in saving customers money on their other services, like video and Internet."

In the East, Cox is ranked particularly high in the factors that measure overall satisfaction, including Performance and Reliability; Customer Service; and Billing -- scoring 35 points higher than the East major provider average. Cox's East markets include Rhode Island, Central Connecticut, and Hampton Roads, Fairfax County, Fredericksburg and Roanoke, Va.

Cox subscribers also associate Cox Digital Telephone with important performance related attributes, such as call clarity, sound quality and having a large local calling area, according to Cox's internal research. The company has long provided Enhanced 911 (E911) service as a standard feature in all of its telephone markets, enabling Cox to deliver a subscriber's location and call back number automatically to local 911 emergency services personnel.

"Our customer service representatives, field service technicians and neighborhood Cox employees are the ones who make the Cox experience an award-recognized one," added Barnard. "As a result, consumers have been fleeing the old phone companies by the millions for better value in phone service. With Cox Digital Telephone, customers are saving money and, as evidenced by study findings, getting better value across a number of important attributes. Consumers can count on Cox to continue to provide savings, reliability, quality and convenience."

Consumers who want to learn more about ways to save money and get the most from Cox services can log onto www.cox.com/value. For more information on Cox Digital Telephone, visit www.cox.com/telephone.

* The 2009 Residential Telephone Customer Satisfaction Study is based on responses from more than 21,480 customers nationwide who receive their local and long distance telephone service from one provider. The study was fielded in January, April and July 2009.

** Cox research conducted among more than 1,200 consumers that subscribe to a residential home telephone service (June 2009).

About Cox Communications:

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves 6.2 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers and Cox Media is a full-service provider of national and local cable spot and new media advertising. Cox Communications wholly owns and operates Travel Channel. Cox is known for pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For six years, Cox has been recognized as the top operator for women by Women in Cable Telecommunication; for four years, Cox has ranked among DiversityInc's Top 50 Companies for Diversity; and the company holds a perfect score in the Human Rights Campaign's Corporate Equality Index. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.

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Source: Cox Communications

CONTACT: Gwen Sparks of Cox Communications, +1-703-480-4916,
gwen.sparks@cox.com

Web Site: http://www.cox.com/

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