Terasen Gas Selects ClickSoftware as Service Optimization Provider

Terasen Gas Selects ClickSoftware as Service Optimization Provider ClickSoftware Solution Promotes Better Customer Service in Terasen Gas' Distribution Department BURLINGTON, Massachusetts, January 26/PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqSC: CKSW), the leading provider of workforce and service optimization solutions, today announced that Terasen Gas, a wholly owned subsidiary of Canadian energy provider Terasen Inc., has selected ClickSoftware's ServiceOptimization Suite to improve customer service. Vancouver, B.C.-based Terasen Gas delivers natural gas and piped propane to homes and businesses and is the largest natural gas distributor in British Columbia. Terasen Gas is focused on connecting customers safely, efficiently and reliably to the energy and services they need for their homes and businesses. According to Dwain Bell, Terasen Gas Vice President of Distribution, ClickSoftware's ClickSchedule application was a great fit for Terasen Gas' needs. "We are currently involved in a significant service delivery enhancement project that involves both field and office operations," Bell said. "Effective scheduling is an important piece of this project. The capabilities provided by ClickSchedule provide us with more visibility into our service organization through order tracking and real-time status updates. This will improve work volume management and reliability of customer install dates." In order to effectively respond to its increasing customer growth, Terasen Gas is also interested in gaining more insight into how processes within the service organization can be improved, the accuracy of its demand forecasting and how resources are being used. Terasen Gas has selected ClickAnalyze, an analytics application, tied to ClickSchedule, to achieve its goals in this area. ClickSchedule will be integrated into SAP R/3 using the certified adaptor as well as SAP's Mobile infrastructure. "The beauty of service optimization technology is the flexibility it gives its users to impact their companies' bottom line," said Dr. Moshe BenBassat, founder and CEO of ClickSoftware. "Whether you decide to reduce costs while maintaining service levels or maintain current cost levels while improving service, the bottom line effect is essentially the same. We are excited to begin working with Terasen Gas to help them reach higher revenue potential through improved service to their customers." About ClickSoftware ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware's ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, and business analytics, connecting all organizational levels and functions. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call +1-781-272-5903 or +1-888-438-3308, or visit www.clicksoftware.com. About Terasen Gas Terasen Gas delivers natural gas and piped propane to more than 866,000 customers in 125 communities across British Columbia. The Terasen Gas group of companies includes Terasen Gas Inc., Terasen Gas (Vancouver Island) Inc., Terasen Gas (Squamish) Inc. and Terasen Gas (Whistler) Inc. Terasen Gas is a subsidiary of Terasen Inc., a leading provider of energy and utility services whose common shares are traded on the Toronto Stock Exchange (TSX) under the symbol "TER." For more information about Terasen Gas, please visit www.terasengas.com. This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding growth in revenues and sales and partner networks of ClickSoftware or any of its subsidiaries. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following risks: projections of revenue recognition; that the economic outlook may adversely affect the demand for ClickSoftware's products; that the market acceptance of ClickSoftware's products may not grow as anticipated; that ClickSoftware may fail to expand its relationships with third parties that provide implementation and professional services to its clients; the impact of competitive pricing and competitive products; risks relating to product development, and other risks associated with ClickSoftware's business. For additional information regarding risks relating to ClickSoftware's business, see ClickSoftware's filings with the Securities and Exchange Commission including ClickSoftware's annual report on Form 10-K for the year ended December 31, 2003, and subsequent filings with the Securities and Exchange Commission. ClickSoftware does not undertake to (and expressly disclaims any such obligation to) update any forward-looking statements. Contacts: Laura Wells Lewis PR +1-617-454-1107 laurawells@lewispr.com Liz Avery ClickSoftware, Inc. +1-781-272-5903 x2273 liz.avery@clicksoftware.com Source: ClickSoftware Technologies Ltd Laura Wells, Lewis PR, Tel +1-617-454-1107, laurawells@lewispr.com or Liz Avery, ClickSoftware, Inc., Tel +1-781-272-5903 x2273, liz.avery@clicksoftware.com ------- Profile: International Entertainment